All Host100 dedicated servers come complete with a service level guarantee outlining our commitment to you and the level of service that is offered with your server.

Host100 has built a high quality Data Centre for the use of our dedicated server customers. This allows us to offer committed guarantees in terms of your server's Internet connectivity and uptime. Unlike many of our competitors, Host100 also has an onsite team of some of the best programmers in the industry. This allows us to not only provide the most powerful and flexible products but also offer the highest class support possible.

Our guarantee covers the following aspects of your service:

* 60 Minute hardware reboot;
* 60 Minute technician; (9am - 5pm)
* 99% Internet Connectivity;
* Price Freeze with no minimum commitment.

60 Minute Hardware reboot
If your server stops responding and you would like us to reboot it for you we promise to do this within 60 minutes, 24 hours a day 365 days a year.

60 Minute Technician
If your server suffers a hardware fault we promise to have a technician working on it within 60 minutes after you report it to us and to keep you regularly updated as to the progress of your fault.

99% Internet Connectivity
Should our Internet connectivity fail for more than 1% of the time in any calendar month, we will refund the one days service for every hour that Internet connectivity has been unavailable over and above 1% of time for that month up to a maximum of your monthly service fee. In the unlikely event that you wish to make a claim under this guarantee please contact our sales department on 01252 816611.

Price Freeze with no minimum commitment
Host100 will never raise the price of your server, even if the price increases for new customers.